Frequently Asked Questions
Everything you need to know about our curated jewelry collections.
What materials are used in Sakura Hoseki jewelry?
Our pieces are crafted using high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging intact to be eligible for a full refund.
Do you offer a warranty on your pieces?
Yes, all Sakura Hoseki jewelry comes with a 12-month warranty covering manufacturing defects. This does not include normal wear and tear or accidental damage.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch and clean gently with a soft microfiber cloth.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.